Due to the terribad GMs, in order to avoid much more hassle and to maybe decrease your wait for items from -Oblivion to 12 Days.- If You open a ticket include all the following information in this format.

SEESAW (this is keyworded for item restoration tickets)

Character Name
Server Name
Item Name
Where You Purchased the Item
The Cost (Commendations or Token)
Where the Item is Currently (Inventory or Sold)
Date You Purchased the Item

Short Sentence or two as to what happened.